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Terms of sale

These terms of sale govern the sale of books, kits, games and digital files offered at a distance by Obhéa Editions in its online shop, from France, to consumer customers. Placing an order implies unreserved acceptance of these terms.

1. The seller

  • Seller: Obhéa Editions
  • Legal form and registered office: [To be completed: legal form, registered office address]
  • SIREN / SIRET, VAT: [To be completed: numbers]
  • Contact: Contact page; [To be completed: customer service email address]

Other legal information is in the legal notice.

2. Products

The shop offers role-playing game books and booklets (starter kits, scenarios, supplements), bundles, any derived products and their digital versions (PDF files). The main characteristics of each product (content, format, page count, print or digital version) are given on its page before ordering. Visuals are not contractual.

Products are offered while stocks last. A pre-ordered product is marked as such, with its expected availability date; it is shipped or delivered as soon as it is available.

3. Prices

Prices are given in euros, including all taxes (French VAT applies), excluding delivery costs. Delivery costs, calculated according to weight, chosen delivery method and country, are displayed before the order is confirmed. Books are sold at the price set by the publisher, in accordance with French Law no. 81-766 of 10 July 1981 on the price of books.

Obhéa Editions may change its prices at any time; the price that applies is the one displayed at the time of the order.

4. Ordering

  1. you choose your products and add them to the basket;
  2. you enter your details and delivery address and choose the delivery method (home or pick-up point);
  3. you check the summary (products, prices, costs, total) and can correct any mistakes;
  4. you accept these terms and confirm with the “Order with obligation to pay” button;
  5. you pay for the order; it is confirmed by a summary email.

The order is binding after payment. Obhéa Editions may refuse or cancel an order in the event of an existing dispute, failed payment, product unavailability or a manifestly incorrect address; you are informed and refunded any amount taken.

5. Payment

Payment is made online, in euros, by bank card or PayPal account, on the secure pages of our payment providers (SumUp and PayPal). Obhéa Editions never receives or keeps your card number. The amount is debited when the order is confirmed; for a pre-order, payment is required at the time of the order.

6. Delivery

Delivery area

Parcels are shipped from France to [To be completed: mainland France, Belgium and Luxembourg: to be confirmed]. For any other destination, contact us before ordering; any customs duties and taxes for a country outside the European Union are payable by the recipient.

Carriers

  • Colissimo (La Poste), delivery to the address given, with tracking;
  • Mondial Relay, delivery to the pick-up point of your choice, with tracking.

You receive an email with the tracking number when the parcel is shipped. Parcels are prepared within [To be completed: 2 to 5 working days] of order confirmation, excluding pre-orders.

Delivery times

Announced delivery times are indicative: generally [To be completed: 2 to 4 working days for Colissimo, 3 to 6 working days for Mondial Relay] after dispatch. Unless otherwise agreed, the product is delivered no later than thirty days after the contract is concluded (Article L.216-1 of the French Consumer Code). In the event of a delay, you may, after a formal notice has gone unheeded, cancel the order and be refunded (Article L.216-2).

Reception

Check the parcel on receipt. If the parcel is open or damaged, or the product is damaged, state precise reservations to the carrier, keep the packaging and notify us within three working days through the Contact page, with photos. For a pick-up point, the parcel is kept for the period stated in the carrier’s notice; an uncollected parcel returns to the sender and the order may be refunded, delivery costs excluded.

The risk of loss or damage passes to you on delivery. For digital products, see article 9.

7. Right of withdrawal

You have fourteen days from receipt of the product (from receipt of the last product if an order is delivered in several parcels) to withdraw without giving a reason and without penalty (Articles L.221-18 et seq. of the French Consumer Code).

  • How: notify us of your decision through the Contact page or by email, clearly, stating your order; you can use the model form below.
  • Return: send the product back within fourteen days of your notification, to the address provided, in its original condition and with its packaging. Return costs are at your expense.
  • Refund: we refund all sums paid, including standard delivery costs, within fourteen days of receiving the product or proof of its dispatch, using the same payment method. The refund may be deferred until the product is received.
  • Damaged product: a product whose value is reduced by handling beyond what is necessary to check its nature may give rise to a deduction from the refund.

The right of withdrawal does not apply to digital content not supplied on a physical medium (PDF files) whose performance began with your prior express consent and your acknowledgement that you lose this right (Article L.221-28, 13°): you give them at the time of the order, before the download.

Model withdrawal form

“To Obhéa Editions: I hereby give notice that I withdraw from my contract for the sale of the goods below. Ordered on: … ; received on: … ; order number: … ; product(s): … ; name: … ; address: … ; date: … ; signature (if sent on paper).”

8. Warranties

Obhéa Editions is bound by the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

  • Conformity: you have two years from delivery of the goods to act; you may ask for repair or replacement, failing which a price reduction or termination of the contract. You do not have to prove the defect for twenty-four months (twelve months for second-hand goods).
  • Hidden defects: you may act within two years of discovering the defect, choosing between cancelling the sale and a price reduction.

For any request, contact us through the Contact page, giving your order number and, if possible, attaching photos.

9. Digital products

  • The file is made available through a download link, in your account or by email, after payment is confirmed.
  • It is licensed for personal and private use, non-exclusive and non-transferable: it may not be resold, publicly shared or put online without permission. A watermark or personalised mark may appear on it.
  • Supply of the file is considered complete as soon as it is made available. If the download fails for a technical reason, we supply it again.

10. Intellectual property

The games, texts, illustrations, trademarks and logos sold or presented remain the property of Obhéa Editions and of their authors and illustrators. A purchase gives the right to use the product, not to reproduce it or exploit it commercially.

11. Personal data

The data collected to process your order is used to fulfil, deliver and invoice it, and is passed only to the providers required (payment, carriers). See the privacy policy.

12. Liability and force majeure

Obhéa Editions is not liable for non-performance of the contract in cases of force majeure (an unforeseeable, irresistible and external event: transport strike, disaster, general network failure…) or for acts attributable to you or to a third party. Game products are works of fiction intended for the audience stated on their page.

13. Complaints and mediation

For any complaint, write to us first through the Contact page. If you have not had a satisfactory answer within one month, you may use the consumer mediator free of charge:

  • Mediator: [To be completed: name, postal address, website of the consumer mediator]

14. Governing law and disputes

These terms are governed by French law. In the event of a dispute and failing an amicable agreement, the competent court is determined under ordinary law, subject to the consumer-protective provisions that allow the consumer in particular to bring the case before the court of their home or of the place of delivery.

15. Changes to the terms

Obhéa Editions may change these terms; those applying to an order are those in force on the date of that order. A version is kept and can be sent to you on request.

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